Netflix added the 7th-gen (Kaby Lake) or newer requirement because the integrated GPU in these processors can handle 10-bit HEVC decoding. To play 4K content on a Windows 10 PC, you must have an Intel 7th-Gen or newer CPU or an AMD Ryzen CPU. Some monitors and smart TVs also label the HDMI ports with the HDCP 2.2 label, so you can check for that as well. You can confirm HDCP 2.2 availability on your monitor’s instruction manual or by going to the manufacturer’s website.
Also, you need an HDMI 2.0 cable to connect the monitor and PC. Netflix specifically states that HDCP 2.2 must be supported by the monitor for 4K streaming to work. It is used on HDMI connections for digital streaming devices like monitors, smart TVs, and streaming sticks like Roku, Mi Box 4K, and Fire TV. HDCP or High-Bandwidth Digital Content Protection is a way to protect copyrighted content while streaming over an external monitor. If you are using an external monitor and Netflix is not streaming in 4K on your PC, it might have to do with HDCP. Apart from that, the monitor must have a refresh rate of 60Hz. Netflix does not downsample its content, unlike YouTube, to play 4K content on a Full HD screen. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.Yes, the first hardware requirement to run Netflix on your Windows 10 PC is that you must have a 4K-capable display. And yes, if the computer is a part of Workgroup or a Domain, it will need to be rejoined after refresh. If you have feedback for TechNet Support, contact will keep your application and personal file, it only reset your system settings to default. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. Microsoft does not guarantee the accuracy of this information.
Please note: Since the website is not hosted by Microsoft, the link may change without notice. Give it a try and hope it will be helpful Some suggestions have been posted on thread below, it states that some of similar issue has been resolved successfully. On Windows10.They are aware and they are in process of doing a new build to push out so keep an eye out.” And they are aware that a big part of new Windows 10 users are having problems and they know the app is inconsistent right now and will face different problems “Just had a nice chat with one in the support line that contacted me further to the tech support. Seems like Netflix app doesn’t like Windows 10 very much, I have seen on the official MS or other forums that more people are chiming in on this issue. Refresh will keep your application and personal file, it only reset your system settings to default.
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